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Contact Us
Give us a call
Thank you for your interest in CSL Behring. We care about your questions and concerns. You can find the best way to contact us from the list below.
How to find us
CSL Behring AG is located next to Wankdorf Center / Stade de Suisse, near the highway junction Zurich-Geneva-Thun. You can also easily reach us by public transport.
An access plan with detailed information is available for download here (PDF in German).
Arrival from the airport:
- Zurich: Train to Berne twice an hour. Duration: 1 h 15min.
- Geneva: Train to Berne twice an hour. Duration: 1 h 50min
- EuroAirport Basel: Airport bus to Basel SBB railway station (25 minutes).
- Train connection to Bern twice an hour. Duration: 1 h.
- Bern-Belp: By taxi to CSL Behring AG; Travel time: 20 minutes.
CSL Behring AG
Wankdorfstrasse 10
CH-3014 Bern
Switzerland
E-mail Bern: info@cslbehring.ch
Phone: +41 (0)31 344 44 44
VAT number (UID): CHE-105.544.325
Medical information enquiries
Medical professionals can send medical questions about our products to the following email address:order@cslbehring.ch. For information about how your personal data will be processed in connection with such enquiries, please see the privacy notice.
Communications & Media
Célia Rohrer
info@cslbehring.ch
Phone: +41 (0)31 344 44 44
How to apply
For applications, please use our online job portal.
Customer Service / Orders
Kindly contact our service center should you have any questions regarding your order. Service hours and contact details are as follows:
Monday - Friday
08h00 – 12h00 / 13h00 – 17h00
Phone: 0800 55 14 15 (toll free)
+41 (0)31 344 22 68
Fax: +41 (0)31 344 26 00
E-mail: order@cslbehring.ch
Outside of the opening times, the emergency service of the company Alloga AG guarantees a reliable delivery of your urgently required medicinal products.
Phone:+41 79 248 58 41
Adverse drug reactions (ADRs)
We provide routine surveillance of the safety of our medications. If you want to report an adverse reaction with any of our products, click here.
Patients
If you experience a side effect (adverse drug reaction) after the use of one of our products, you can report it to your doctor or pharmacist, or to the responsible healthcare authority, Swissmedic.
Healthcare professionals
If you observe an adverse drug reaction in your patient after the use of one of our products, you can report it to Swissmedic.
Alternatively, you can inform us directly at pvigi@cslbehring.com. The data you send us will be treated confidentially and protected from access by unauthorised persons in accordance with the legal regulations. By transmitting this data, you agree to its use for the intended purposes. The data will be used in an anonymised form for internal purposes (e.g. entered into the company’s international databases, which can be found in Switzerland and abroad) and forwarded to Swissmedic, also in an anonymised form, in accordance with the legal requirements.
For information about how your personal data will be processed in connection with such reports, please see the privacy notice.
CSL Plasma
For any CSL Plasma corporate or donation inquiries, please refer to the CSL Plasma website for more information.
CSL
Headquartered in Melbourne, Australia, CSL Limited includes: CSL Behring, incorporating CSL Plasma, and Seqirus, incorporating immunohematology.
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